Shipping Policy
"AletaCollagen" This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
SHIPPING CHARGE
Shipping cost will show automatically at checkout while you will place order.
Here are the different shipping options divided into three separate sections:
1. Contiguous U.S. Shipping:
For any order totaling $90 or more, shipping is free for delivery within the contiguous 48 United States. For orders under $90 shipping within the contiguous U.S., the cost will be $12, & shipped by UPS.
TRANSIT, HANDLING & ORDER CUT OFF TIME
Order handling time is 0-1 business days (Monday to Friday).
Generally, shipments are in transit for 2-14 days (Monday to Friday).
Shipments transit time will depends on your selected shipping method, that you can see at checkout.
Order Cut-Off Time:
Orders received before 12:00 PM Eastern Standard Time (EST) to NY will be processed on the same day. Orders received after this time will be processed on the next business day.
Delivery Terms
We use USPS, Ups to deliver the product.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@aletacollagen.com
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Contact Information
Phone: +1 347-460-8714
Email: info@aletacollagen.com
Address: 1350 Davies Road, Queens, NY 11691, United States.