Do we offer Free Shipping?

We offer FREE SHIPPING on all orders over $99 in the US.

How do I make changes to my order?

If you would like to make a change to your order, please contact us as soon as possible, and we’ll do our best to help. If your order has already been shipped by the time we receive your request, then we unfortunately can no longer cancel or change the order.

How do I manage my account and/or subscription?

2 Options

1) Simply log into your account at the top right of your page, and manage your subscription.

Note you may need to create account if you have not done so already.

2) You can go to your email from aletacollagen and find Manage Subscription button. And directly log in from there.

Do you take returns?

Returns for refunds are accepted on brand-new unopened-items if shipped and scanned within 30 days from the date of package delivery.

To begin a return simply access your Customer Account

Or please email us at info@aletacollagen.com

How do I contact aleta?

Please email us at info@aletacollagen.com if you have any questions or concerns!

Can Collagen Be Kosher?

Yes, Collagen can be kosher. In  order for to be kosher it must be produced from kosher animals, such as kosher hides or kosher fish scales. Our Collagen Powder is Also Pareve

Is Kosher Collagen Meat?

Yes, kosher collagen is produced from cow hides. Even though it is produced from cow hides it is still considered pareve, which means it can be used with dairy or meat products according to Jewish law. This Halacha or ruling is from Reb Moshe Feinstein. This is based on the Halacha (law) of Rav Moshe Feinstein, Igros Moshe Yorah Deyah. 2:23 and Rav Aharon Kotler. Both are accepted Orthodox Rabbis, who understood the ramifications of their stances in jewish Halacha ( law)

Is collagen kosher for Passover?

Yes, AletaCollagen is Kosher for Passover and all year round! Our Collagen is under the supervision of the OU.