FAQ

Frequently Asked Questions (FAQ)

Ordering and Payment:

  • How do I place an order?

    • To place an order, simply browse our products, select the items you want, add them to your cart, and proceed to checkout. Follow the steps to complete your purchase.

    • What payment methods do you accept?

    • We accept multiple payment methods, including credit and debit cards and other secure payment gateways. You can see the full list of accepted payment methods during the checkout process.

  • Is my payment information secure?

    • Yes, your payment information is secure. We use industry standard encryption and security protocols to protect your data. Your financial details are never stored on our servers.

  • Can I cancel or modify my order after it's been placed?

    • We aim to process orders quickly. If you need to make changes, please reply back to the order confirmation email as soon as possible. Once an order is shipped, it cannot be canceled or changed.

Shipping and Delivery:

  • How can I track my order?

    • After your order ships, we will provide a tracking number and a link to track your package. You can monitor your delivery status in real time.

  • How long will it take to get my order?

    • Shipping times vary based on your location and product. You can see the estimated delivery time on the product page. We offer a variety of shipping options, including express shipping for faster delivery & Starndard Shipping.

Returns and Refunds:

  • What is your return policy?

    • We have a free and happy return policy. If you are not satisfied with your purchase, you may return it within 14 of receipt. Please see our return policy for detailed information.

  • How do I initiate a return or request a refund?

    • To initiate a return or request a refund, please reply back to the order confirmation email. They will guide you through the process and provide any necessary instructions.

  • When will I receive my refund after a return?

    • Refunds are usually processed within 2 days after we receive the returned item. The amount of time it takes for a refund to appear in your account may vary depending on your payment method.

Product Information:

  • How do I find the right product for my needs?

    • You can use our search bar, filters, and product descriptions to find the product that best suits your needs. If you need further assistance, feel free to contact our customer support team.

  • Are the products on your site genuine and high quality?

    • Yes, we source our products from reputed suppliers. We ensure the authenticity and quality of all products available on our website.

Customer Support:

  • What are your customer support hours?

    • Our customer support team is available Monday to Friday from [9:00 AM to 4:00 PM]. If you contact us after these hours, we will respond as soon as we are back in the office.

  • How can I contact your customer support team?

    • You can reach our customer support team at [email], [phone number], or through the contact form on our website. We aim to respond to inquiries promptly.

Privacy and Security:

  • How do you protect my personal information?

    • We take your privacy and security seriously. We use strict security measures to protect your data. You can learn more about our privacy policy on our website.

 

Order Wholesale

You can order wholesale, by contacting our back office! Wholesale page for your convience

 

Stores

You can order online or go to one of the many stores across america

Still have questions? 
Please contact us on the information below

AletaCollagen

Phone: +1 347-460-8714
Email: info@aletacollagen.com
Address: 1350 Davies Road, Queens, NY 11691, United States.

Mon-Fri: 9:00am - 4:00pm