Return & Refund Policy

At AletaCollagen, we strive to provide the highest level of customer satisfaction and ensure that all of our products meet your expectations. However, if you are not completely satisfied with your purchase, we are here to help.

Return Policy

Aletacollagen offers an easy return system. 
We accept returns within 30 days of receipt of the item.
Items must be in their original condition and packaging, with all tags and accessories attached.
Customers will get a return label through download or print.
Please contact our customer service team at to initiate a return.

Our restocking fee is 5% 

As well as a standard $10 return shipping fee.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team immediately at
We will provide a return shipping label, if necessary, and process a replacement or refund as soon as possible.

Refund: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 11 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at

Contact Information
Phone: +1 347-460-8714
Address: 1350 Davies Road, Queens, NY 11691, United States.